In Kanpur, Uttar Pradesh, an elderly man found it expensive to get a PAN card made for his great-grandson residing in America. The cybercriminals withdrew Rs 7.77 lakh from the old man’s account.
In fact, to apply for the PAN card, the old man took out the Google helpline number, which matched the number of the cybercriminals. He assured the old man of his help and asked for his bank details and OTP. After this, thousands of rupees were defrauded from his account. The victim, an elderly person, filed a complaint on this subject at the cyber police station.
Cases of cyber fraud linked to PAN card are increasing in the country. So you have to be very careful and careful about this.
So, today in the news of need, we will talk about what is customer service fraud? You will also learn that-
How to identify real and fake customer service? What is the correct way to find a company’s helpline number?
Expert: Pawan Duggal, cybersecurity expert, New Delhi
Question- Because of what error were the elderly people victims of this fraud? Answer – Cyber security expert Pawan Duggal says that the old man searched for the helpline number on Google without carrying out any investigation to get the PAN card. He dialed the number he saw at the top and asked for help. It was his mistake.
Cybercriminals can spoof companies’ real customer service numbers. For this, it uses Google’s built-in suggestion functionality. In this context, queries are sent to Google from different IP addresses, whereby Google considers these numbers to be genuine and displays them above. In such a situation, when someone searches for the helpline number, the same number appears first.
Apart from this, cybercriminals can create a cloned website and update fake customer service or help desk numbers on it. Often people are unable to identify fake websites and become victims of scams.
Question: How to get an important ID card online? Answer – Different websites have been created by the Indian government for Aadhar card, Voter ID card or any ID card. These websites are completely secure. Apart from that, their interface is also user-friendly, so anyone can use them easily. If you want to get an ID card, always go to these official websites and get your card created.
Understand from the graph below which website should be visited for which ID card.
Question – How do you know if a website is secure or not? Answer – Before visiting a website, it is important to know whether it is secure or not. Cybercriminals create clone websites similar to the original website to fool people. These sites are also called phishing websites.
The purpose of creating these websites is to steal your personal and financial data. Therefore, before visiting any website, check certain things. Such as-
URL: Check the website URL carefully. There is a spelling mistake in the name of a fake website. Also, if a padlock appears before the URL, it means the site is secure.
Think of a padlock like this. An icon will appear at the start of any website’s URL. Click on this icon. A bar will open below. There will be a padlock symbol on it and it will say next to it: “The connection is secure”. Do not use any website without verifying this information.
Security icon: If https is written in the website address bar, it is a secure website. If there is no “s” after http, it is an insecure website. Do not share your contact information on these websites.
Domain Name: Most government websites have the gov.in domain. Therefore, definitely check the domain name of the website. Cybercriminals can change the domain name of a trusted website to make people victims of scams. Therefore, examine the domain name very carefully.
Question: What is the correct way to get the number of the customer service representative of a bank or company? Answer: People search on Google to find the helpline number or customer service number of a bank or company. This is almost certainly false. For this reason, you can fall into the trap of scammers.
Always keep in mind that to get the number of the customer service representative, only go to the official website of that company. Options such as “Contact Us”, “Help Support” or “Support” will appear at the bottom, top, right or left of the website page. You can see the company’s helpline number by clicking on it. Even after getting the number, check it once.
Let us know as and when what is the right way to get a PAN card.
Anyone can apply for a PAN card online. There are two different official sites for this. First UTIITSL and second NSDL. The same type of documentation is required when applying on both of these websites.
Understand how to apply for PAN card online from the pointers below.
First of all, go to the NSDL or UTIITSL website. After that, click on the “New PAN” option on the website. Here two types of forms will be available to create a new PAN card. There is Form 49A for Indian citizens and Form 49 AA for Indian citizens living abroad. Fill in all your details in the form. After filling the details, pay the processing fee online. After submitting the form and fees, NSDL will carry out document verification. If the information is correct, the PAN card will reach your address within 15 hours. 30 days.
Recently, a person in Bikaner, Rajasthan was scammed with an online marriage card. Rs 4.50 lakh was withdrawn from his bank account. read the full news