Recently, 26 wagons of a goods train derailed in Mathura, Uttar Pradesh. Due to this, more than 100 trains running on the Delhi-Mumbai railway line were affected. 34 trains had to be canceled. The routes of more than 60 trains have been diverted. This is one of the main reasons why trains had to be canceled or diverted, but in India, trains usually arrive late, forcing passengers to face many problems.
Do you know that when you travel by train, you have certain duties and responsibilities, such as not traveling without a ticket, not drinking alcohol on the train, or not causing damage to railway properties. Likewise, you also have certain rights.
If a citizen travels on a valid ticket by purchasing a ticket, Indian Railways is required to cater to his or her needs related to train travel. In the event of obstruction or obstruction, the passenger also has certain rights.
According to these rights, if your train is more than 3 hours late than the scheduled time, then you can recover the full ticket amount from the railway administration. Likewise, people traveling by plane also enjoy many such rights. If the flight is delayed or canceled, passengers can claim a full refund from the airlines.
so today news of need We will talk about what are the rights of passengers in the event of a flight or train delay? You will also learn that-
How can a passenger get a refund of the ticket amount if the train is delayed? What basic facilities are passengers entitled to if the flight is canceled or delayed?
Question- What are the rights of a passenger if the train is late or cancelled?
answer- According to Indian Railways rules, if the train is delayed for any reason, the railways will inform you by sending a message to your mobile. In this message you will be informed how many hours the train is late and what time it will arrive at your station. In addition, information on train postponement or cancellation will also be provided to passengers. However, this information will only be given to passengers with reserved seats.
If the train is delayed by more than 3 hours, the passenger can demand a refund. Understand this from the graph below.
Question: How do I get a refund if a ticket is canceled?
answer- If the passenger purchased the ticket at the station counter by paying in cash, in case of cancellation, he will be immediately refunded in cash. If the ticket has been booked online through the IRCTC website or app, the Ticket Deposit Receipt (TDR) will need to be deposited. After that, the refund may take around 90 days.
Apart from this, if the train is canceled by Indian Railways, passengers automatically get a full refund. The electronic ticket refund arrives in your bank account within 3 to 7 days.
Question: Once the table is prepared, can the ticket be canceled and refund issued?
answer- Once the table is prepared, you cannot cancel your confirmed ticket or get a refund. But even in this situation, a facility has been granted to you. You can submit a Ticket Deposit Receipt (TDR) with a valid reason for canceling the ticket. It is entirely up to the Zonal Railway Division manager whether or not you will be reimbursed.
Question- What are the rules for passengers in the event of flight delay or cancellation?
answer- Certain rights have been granted to passengers traveling on flights by the Directorate General of Civil Aviation (DGCA). Passengers can use these rights in the event of a flight delay or cancellation.
According to DGCA, if a passenger arrives at the airport and their flight is delayed by more than 4 hours, then the airline will provide free refreshment to the passenger. If the flight is delayed by more than 6 hours, airlines will have to arrange another flight for the passenger or refund the ticket in full.
Likewise, if the airline cancels the flight, the same conditions will apply. Either another flight will need to be arranged or the full amount of the ticket will need to be refunded. If airlines do not notify passengers of the cancellation at least 24 hours before the scheduled departure time, then they will have to pay compensation as well as a full refund. This compensation amount can be Rs 5000, Rs 7500 or Rs 10000. This is decided based on the duration of the flight.
Question – When can airlines refuse to pay compensation?
answer- When flights are delayed or canceled for reasons beyond the control of the airlines, such as political conflicts, natural disasters, civil wars, air strikes. Additionally, airlines are not required to pay any compensation if the flight is canceled due to a security risk or weather conditions.
Question: When is a refund for a canceled flight ticket available?
answer- According to the DGAC, if the payment for the ticket was made in cash, the payment will be immediately refunded by the airlines. In case of payment by card, airlines must return the payment within 7 days. Even if the ticket is purchased through a travel agency or any other third-party website, the responsibility for reimbursement will still lie with the airlines. However, in this case, you may have to wait up to 30 days for the refund.